Questions About Training and Support
What support is provided before and after implementation of the software?
Proventis supports you in gathering all the necessary data for the start, during the installation, staff training and if required also in project management methods. After the introduction, we provide comprehensive and customer-oriented support.
What form does the training take? Can every participant work on their own notebook?
The training is a mix of presentations and exercises. Each participant should have a PC or notebook. On request, some project management methods can also be addressed .
Do the participants receive any documentation?
Blue Ant is fully documented in the user manual. Course participants will receive a handout with some basic information.
What information is included in the 'Master data set-up' ?
What are your support times?
Mo-Fri from 9 am - 5 pm (9.00-17.00)
What is your support reaction time?
Contractually no later than 4 hours after an inquiry on the same or next day. The current processing time of requests is approximately 1.5 hours.
Are updates, troubleshooting and new installations included in the support contract?
Troubleshooting and updates are included in the support, new installations are not.