Call-center works successfully with Blue Ant
With the help of media impuls KG, proventis was able to successfully extend its customer list. Since April 2006, all the projects of the communication agency media implus KG are planned and conducted using the Blue Ant software.
media impuls KG
The media impuls KG
company, established in Berlin, is a communication agency that works
mainly in the field of Call-Centers, focusing on in- and outbound
calls. media impuls KG is responsible, for example, for the support of
the Germany-wide marketing center for Suzuki International Europe GmbH.
In other projects, media impuls KG plays the role of a Full-Service
provider, which means it plans and organises professional communication
of new products, as well as plans meetings for its clients.
Improved coordination and control
The extensive
order-related functions of a company should be able to be controlled
and coordinated via the use of a software. Since its creation in
February 2005, media impuls has been searching for a software solution
that could provide a way to keep tract of the various projects of the
company, as well as their costs. Another goal of the company was to
find a software that could allow for the professionalization of
project-planning, as well as help organize the communication between
the agency and its many freelance workers.
The following goals were set:
- need for transparency of already accomplished projects and their related costs
- resources/operational planning, especially for free-lancers
- progress control of individual projects by the use of messages
- distribution of orders in individual work packages, as well as a system of assigning tasks to employees
- guarantee of the filing of the most recent documents
- access to all project data independent of location and support of work done at home
- use of a web-based application, as data should be accessible from any location
- low installation and maintenance costs
The main purpose
related to the installation of such a software was the need for
transparency of project-related activities, costs and use of projects.
Introduction of the software
Through the use of
the web-based software Blue Ant, media impuls KG was able to enjoy
effective controlling of projects, something that the rapidly growing
business was looking for. The software also allowed for the proper
calculation of further project supplies.
»Blue Ant supports us
with various processes, among other things with recording worked hours
or holiday approvals. Proving to our customers how many hours our
employees needed to complete a project now happens at the push of a
button thanks to the Blue Ant software,« reports Frank Simon, manager
of media impuls KG. »The fact that the software is completely web-based
is another important advantage. I often need to travel for work, so the
fact that the utilisation of the software is independent of place and
time is indispensable. This function os also very practical for all of
our freelance workers,« continues Frank Simon.
The intuitive
operability of Blue Ant and the small training expenditures has
convinced Frank Simon of the value of the Blue Ant software.
Project managers appreciate the logical function of the software above all
It only took four
hours to install the master data and shortly afterwards, the Blue Ant
software was available to 15 media impuls KG employees.
The project managers
welcomed the logical function of the already entered data, which makes
evaluation possible in various locations. »The Blue Ant software helps
me to better supervise my projects,« says Jan Lemmer, project manager
for media impuls KG.
Blue Ant is used as an ASP-Solution software by media impuls KG since April 2006.